Platinum - Gold - Silver - Bronze
Bronze
The Bronze Support Plan is designed for end users of VoIP systems that require limited support. This plan includes remote maintenance; Phone Support, and Software Assurance.
Key Benefits
- Software Assurance
- Remote Maintenance (VPN and Dial UP)
- Access to our Help Desk for technical assistanc
- Discount on our Labor Rates if applicable.
*Note: On-site labor available but chargeable
Silver**
The Silver Support Plan is designed for end-users of VOIP systems that exclude on-site support. This plan includes remote maintenance; Phone Support; Software Assurance and replacement of defective hardware.
Key Benefits
- Software Assurance
- Remote Maintenance (VPN and Dial UP)
- Access to our Help Desk for service related issues
- Discount on our labor rates
- Discount on new Mitel hardware (cards & phones)
- Replacement of defective hardware
**Note: On-site Labor avaible but chargeable.
Gold ***
The Gold Support Plan is designed for enterprise class end-users, who require on-site technical presence with parts and labor covered from 8:00 AM to 4:30 PM Monday - Friday (except holidays). This plan includes remote maintenance, Phone Support, Software Assurance, replacement of defective hardware and on-site labor.
Key Benefits
- Software Assurance
- Remote Maintenance (VPN and Dial UP)
- Access to our Help Desk for technical service related issues.
- Discount on our Labor Rates
- Discount on new Mitel hardware (cards phones)
- Replacement of defective hardware
- On Site Service Support
- Follow up, Administrative training.
Platinum ****
The Platinum Support Plan is designed for enterprise class end-users, who have mission-critical applications and cannot accept any downtime. 24x7 Support is a worldwide, comprehensive per-server plan that provides you with 24-hour, seven-days-a-week, 365 days a year support on your complete VoIP and application solution. This plan includes remote maintenance; Phone Support; Software Assurance; replacement of defective hardware and on-site labor.
Key Benefits
- Software Assurance
- Remote Maintenance (VPN and Dial UP)
- Access to our Help Desk for technical assistance
- Discount on our Labor Rates.
- Discount on new Mitel hardware (cards phones)
- Replacement of defective hardware
- On-site Service Support
- Follow up, Administrative training.
****Note: Platinum support is available 7X24X365 |
Software Assurance will protect the life of a Mitel communication solution, providing comprehensive availability of software updates, enhanced capability, operational efficiencies and life cycle cost certainty.
Disaster Recovery protection is covered under the software assurance for the transfer of all software options and features to a new "system id" in the event of a system loss (fire , flood, etc.). |
|
|
|
